Frequently Asked Questions
How long do we hire the items for?
The hire period is usually three days - out the day before the event and back the day after.
Do you offer a washing up service?
Yes we do. Due to the age and delicate nature of our stock, it cannot be washed in a dishwasher - so if you prefer not to wash, we are happy to do this for you. Wash-up is charged at 15% of the china & cutlery hire cost (all glassware and linen is always expected back dirty), and should be specified when placing the order.
Can we change our order after paying the deposit?
Of course you can. We are happy to amend your order at any time up to the final confirmation of numbers and payment of the final balance, three weeks before your event. We can even add in any last minute requirements after that, stock permitting!
What happens if we break something?
Don't worry - it happens occasionally. Replacement costs are generally three times the hire cost, and 5 times for champagne glasses given their rarity. Please see our Terms & Conditions for further information.
Can you help me plan and manage my event please?
Yes of course, we are very experienced event planners and love helping with events! Please see our Event Support page for further information. We can help with everything from full event planning to just hands on help running things on the day.
How far do you deliver to?
We will deliver far and wide and happily cover the whole of Scotland - orders are available for pick up from our showroom in Kelty or we can deliver and pick up directly to your venue if required. Please contact us with any specific requirements - even if further afield! Due to the fragility of many items, we are unable to use couriers.
Can we come to the showroom to pick out the items that we would like?
Certainly - we only open by appointment (sometimes we are out and about delivering and would hate to miss you), including evenings or weekends - and the kettle is always on!
If I can't get to your showroom in Fife - can you help me choose some china?
Yes we can! We would be delighted to offer you help in choosing from our very wide range - please contact us for an informal chat. We are accustomed to working by email and can send lots of photos to help with your planning.
Do you have lots of stock?
We believe that we are the largest supplier of this kind in Scotland and can cater for up to 500 - 600 guests at any one time, depending on individual requirements.
How does the china and glassware arrive?
It will arrive safely packaged and clearly labelled, clean and ready for immediate use, hand wrapped in bubble wrap in sturdy stackable containers with lots of helpful instructions to help you repack everything.
What a great name! Why are you called Green Cockatoo Events?
We pride ourselves on the high standards of service that we offer to our clients, and we wanted a name that reflects that. Many years ago, there was a fabulous much loved tearoom and restaurant with exceptional service in Kirkcaldy called The Green Cockatoo - we decided to name our business after them.
When did you start th business?
We started in 2009, offering afternoon tea china, but rapidly expanded and now offer all you need for three course meals, champagne receptions and larger events. We can offer event support for those venues that do not have a manager on the day, such as barns, marquees or village halls.